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News News
Article By: by Texas Department of Transportation
Posted: 4/17/2014 Views: 2490  Impressions: 13826
Categories: Entertainment: Tourism, Entertainment: Travel

AUSTIN - Monica Freeman, a Texas Travel Information Center counselor with the Texas Department of Transportation received the 2014 Roadrunner Award from TxDOT for her exceptional customer service and professionalism. The award was presented at ceremonies held last night in South Padre Island.

Freeman is a counselor at the Texas Travel Information Center in Denison, which served more than 200,000 visitors in 2013. The information center greets travelers entering Texas at the Oklahoma border, and is located just north of the city of Denison along U.S. Highway 75 and just east of popular Lake Texoma.

The Roadrunner Award recognizes Freeman for her excellent customer service and outstanding dedication to Texas tourism during her tenure with TxDOT. Freeman began her career in 2010 at the Travel Information Center in Wichita Falls, and currently serves as a travel counselor at the Denison Travel Information Center. She became a state and nationally certified travel counselor in 2011 and routinely demonstrates outstanding leadership and innovation, particularly for tourism events hosted by the Denison Travel Information Center.

Freeman is known for her friendly demeanor and thorough assistance to all visitors to her center. She also coordinates all details for numerous tourism and safety campaigns at her center, including Distracted Driving, the OU-Texas "Arrive Safely to the Game" football weekend, Red River Valley Tourism Association, Highway Work Zone Safety Awareness and many others.

"Monica has shown exemplary service, initiative and creativity in her time with the department," said Margo Richards, director of TxDOT's Travel Information Division. "Her willingness to go the extra mile for customers and follow through on details makes her a valuable asset to our division, and she is very deserving of this award."

TxDOT operates 12 Texas Travel Information Centers at points of entry to the state and at the Capitol Visitor Center in Austin. Staffed by professional travel counselors, the Travel Information Centers welcome visitors to Texas, help with routings and provide information on points of interest, events and road conditions. The counselors serve as goodwill ambassadors to some 2 million visitors every year and often are the first Texans to greet visitors.

The Roadrunner Award was presented during the 59th annual Texas Travel Counselors Conference, a meeting of Texas travel professionals and representatives of TxDOT's Travel Information Division, the Texas Travel Industry Association, Texas Parks and Wildlife Department, the American Automobile Association (AAA) and city information centers.

For media inquiries, contact TxDOT Media Relations at or (512) 463-8700.

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